We do what we do, because of you, our tenants.

Throughout the COVID-19 Pandemic, our communities have remained open for all of our tenants. We are 100% committed to operating and providing clean, comfortable housing for all of our tenants across our many markets. We look forward to seeing you at our communities throughout the 2020-2021 lase term and beyond.

Stay informed

CDC COVID-19 Info WHO COVID-19 Info
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How has GMH Responded to COVID-19?

Throughout the COVID-19 Pandemic, our communities have remained open for all of our tenants. We are 100% committed to operating and providing clean, comfortable housing for all of tenants across our many markets. We look forward to seeing you at our communities throughout the 2020-2021 lease term and beyond.


Created

A Covid-19 task force:

As part of our commitment to the health and wellbeing of our residents, employees and university communities, GMH has formed a cross-functional COVID-19 task force to closely monitor developments and provide updates as necessary. This team continues to review the most current guidance from the CDC, WHO, local and state health departments, universities, as well as guidance from NAA and NMHC


Travel

restrictions

At the onset of COVID-19 we grounded all non-essential business travel for our property support staff members.


Updated

policies & community rules:

  • Reduced Office hours and limited in person traffic.
  • Established communication channels via: text, live chat, email and phone service.
  • Limited in person access to residential spaces by limiting maintenance requests to “critical needs only”.
  • Enhanced cleaning practices for cleaning and disinfecting all high frequency touch points around our communities like doorknobs, countertops, desks, elevator buttons, entry systems, phones, etc…
  • Limited community group and gatherings to promote social distancing.

Tenant

friendly collections policy:

  • We established a deferred rent program to help families that were financially impacted by COVID-19.
  • Waived all late fees from March through July.
  • Did not pursue financial evictions or collections actions for any delinquent account from March through July.

Created

a Phased Reopening Plan for our Properties:

  • To ensure the safety of our tenants and our employees we established a phased reopening plan.
  • Placed signage around our properties to promote social distancing .
  • Established occupancy limits in our amenities based on local, state and federal safety recommendation.

Staff

PPE:

  • All staff members will be wearing appropriate PPE such as gloves and face coverings when entering any residential space.
  • Front desks have had shields placed and installed to promote safety for our tenants and employees for any in person interaction at the front desk
  • Staff members will also wear face coverings while working in our office and around our communities.

What can I do to help my community?

Social Distancing and Face Coverings:

We know our residents care about their fellow tenants, so where your face coverings and maintain safe distances while at our community. If you don’t feel well, stay at home.

Follow the Golden Rule:

Treat all fellow tenants and community team members with respect, and don’t discriminate against anyone based on where you think they’re from.

Stay informed and updated on COVID-19:

Your best defense in this pandemic is knowledge. Keep informed with best practices to stay safe and healthy throughout the pandemic.

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